1. What is a Charm Bar?
A Charm Bar is a fun, interactive experience where you can create your own custom jewelry by selecting charms, chains, and other accessories to design a unique piece that reflects your personal style.
2. Do I need an appointment, or can I walk in?
No appointment needed—walk-ins are always welcome!
At this time, we don’t take appointments for our Charm Bar to ensure that every guest gets the best experience possible. Since each person’s time at the charm bar can vary, we keep it open for walk-ins so everyone can enjoy the process at their own pace.
3. How does the process work?
Creating your jewelry is easy and fun! Just follow these simple steps:
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Grab a Tray – Kick things off by choosing your favorite chain.
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Get Creative – Dive into our treasure trove of charms and let your imagination run wild.
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Wait for the Magic – Hand over your selections, and we’ll assemble your masterpiece in 10-15 minutes!
4. What types of jewelry can I create at the Charm Bar?
You can create charm bracelets, necklaces, rings, earrings, anklets, chains for bags, and even keychains.
5. Are the chains and charms waterproof?
While our chain bracelets are waterproof and non-tarnish, the charms are not waterproof. We recommend avoiding water exposure to keep them looking their best.
6. How much does it cost?
- One Charm – $8
- Two Charms – $12
- Three Charms – $15
- Four Charms – $18
- Five Charms – $20
- Each Additional Charm – +$4
- Waterproof and non-tarnish chains start at $35.
7. Can I bring my own charms to add to my jewelry?
We currently only assemble charms purchased from our collection to ensure quality and compatibility with our chains and findings.
8. Do you offer personalized or custom charms?
Yes! We have a selection of customizable charms, including numbers, birthstones, signs, and initials.
9. Is this a kid-friendly experience?
Absolutely! Our Charm Bar is great for kids, teens, and adults. However, we recommend adult supervision for younger children.
10. What is your return or exchange policy for custom jewelry?
Since all charm bar pieces are custom-made, they are final sale. However, if you experience any issues with your piece, please reach out, and we’ll be happy to assist.
11. Do you offer repairs or adjustments after purchase?
Yes! If your jewelry needs a minor adjustment or repair, we’re happy to help. Some services may have a small fee depending on the repair needed.
12. Where are you located, and what are the Charm Bar hours?
📍 637 Broadway, New York, NY 10012.
Open Everyday.
Monday to Saturday 11am - 6:30pm | Sunday 11am - 5:30pm.
Our Charm Bar closes at 6:30 PM, while the store remains open until 7:00 PM. This allows time to choose your charms and have your bracelet made to take home the same day.
If the line is long, we may need to close it before 6:30 PM to serve those already waiting and ensure we close on time. We recommend arriving early to guarantee your spot.
Thank you for understanding—we can’t wait to create something special with you!
